SupportLoop deflects routine questions with grounded AI, drafts replies for your agents, turns every resolved ticket into knowledge, and shows the metrics that prove it — one closed loop.
One-click sign-in as a customer, an agent, or ops. No signup · paste your own docs and ask it anything →
A flywheel, not a chatbot. Each step makes the next one better.
Your help center + an AI chatbot answer from your own knowledge base.
Grounded answers deflect routine questions; unknowns escalate instead of guessing.
AI triages intent, urgency, and sentiment, then drafts a grounded reply for your team.
Resolved tickets become new KB articles — AI-drafted, reviewed, published.
Deflection, automation rate, CSAT, volume, top intents — the business view.
AI answers from your KB and flags gaps, which feed back into the knowledge loop.
Step 6 loops back to step 4: gaps the community surfaces become the next articles the chatbot uses to deflect. That feedback loop is the whole point.
Everything to run AI support — and prove it works.
A help-center chatbot that answers only from your knowledge — and escalates honestly when it can't, instead of inventing policy.
Every ticket arrives triaged (intent, urgency, sentiment) with a grounded draft reply your agents edit and send.
Turn resolved tickets and community gaps into new articles — drafted by AI, approved by a human, never auto-published.
Deflection, automation rate, CSAT, volume and top intents — the metrics that prove the AI moved a number.
Import your existing help center: paste or upload Markdown, and it's chunked, embedded, and searchable in minutes.
Drop the chat widget on any site with a snippet, scoped to your workspace's knowledge. (Rolling out.)
A built-in eval harness grades grounded-rate over a golden set, so prompt and model changes are gated, not guessed.
Every workspace's data — knowledge, tickets, metrics, retrieval — is fully isolated. Your data answers only your customers.
A clean, branded help center with an AI assistant that resolves the routine and escalates the rest — so your team only sees what actually needs a human.
A fast, keyboard-driven workspace: triaged queues, grounded draft replies, SLA and routing, the knowledge loop, and the analytics that prove the AI is pulling its weight.
Explore a fully seeded workspace.
Sign in as an agent, resolve a ticket, turn it into a knowledge article, then ask the chatbot the same question again. Or create your own workspace and bring your own docs.